This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, social security number or other details to help you with your experience. We use third-party service providers such as vk.com, Yandex.Metrica and Facebook which may collect your personal information to conduct research and analyze data. These third-party service providers are governed by separate terms and conditions which you can find out more about by the links below:
https://www.facebook.com/legal/FB_Work_Privacy
https://yandex.com/legal/metrica_termsofuse/
https://vk.com/privacy
https://www.linkedin.com/legal/privacy-policy
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To allow us to better service you in responding to your customer service requests. To administer a contest, promotion, survey or other site feature. To ask for ratings and reviews of services or products To follow up with them after correspondence (live chat, email or phone inquiries)
We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Echo Express prioritizes smooth customer interaction and efficient request processing. This involves using customer contact information for multiple purposes, including the following:
1. Collecting vital information about orders, preferences, and specific needs via website forms.
2. Communicating to address delivery issues and verify provided information.
3. Verifying and correcting delivery addresses and instructions.
4. Updating customers on delivery status, delays, and proof of delivery.
5. Sending automated SMS updates via our delivery system.
6. Handling feedback, complaints, and compensation claims.
7. Training staff to manage specific customer needs and instructing drivers on delivery details.
8. Informing customers of changes in address, contact details, or preferences.
9. Sharing information about drivers’ schedules, workload, and payments.
10. Distributing login information for routing applications.
11. Arranging payment for services provided.
12. Coordinating necessary recipient information for efficient delivery service.
This SMS Privacy Policy ("Policy") details how we manage Personal Information collected via our SMS Service ("Service"), provided through a third-party provider.
The Company may amend this SMS Policy at any time. Changes are effective immediately upon posting. Continued use of the Service is acceptance of these changes.
Personal Information includes data like your mobile number or username and any information in messages sent through the Service.
We receive your mobile number, message content, username, and any feedback about the Service when you interact with us through phone calls, verbal conversations, or when you leave your information in the Contact Us form.
Personal Information is used to provide and enhance the Service, process inquiries, contact you for essential updates, and conduct research.
We won't share your SMS consent with 3rd parties. Your SMS consent is only for Echo Express.
We take measures to protect your Personal Information but cannot guarantee absolute security as it travels through third-party infrastructures.
We will not share your number with other companies or third parties, nor use it for marketing. If you want to opt-out and unsubscribe, text “STOP”.
The Service is not intended for individuals under 18. We do not knowingly collect data from children without parental consent.
Your engagement with our text messaging services adheres to the outlined Terms of Service:
1. By submitting your phone number, you consent to receive SMS messages.
2. Essential communications related to the Service will be sent without an opt-out option.
3. For inquiries, contact info@eexp.com.
4. Standard message and data rates may apply. Consult your wireless provider for text or data plan details.
5. Messages received can be viewed by anyone with access to your device. We disclaim liability for such occurrences.
6. Consent to this service is not a prerequisite for other services from the Company.
7. By accepting these Terms and providing your mobile number, you authorize Echo Express to contact you via text using automated dialing technology.
This SMS Privacy Policy only refers to SMS interactions. For any privacy concerns, please see our general Privacy Policy.
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